The Lucifer Effect by Philip Zimbardo  

Resisting Influence

Prepared by Philip Zimbardo and Cindy X. Wang

Cialdini’s Principles of Social Influence

Reciprocity [Context: Obligation]

The Basics

  • The rule of reciprocity requires that one person try to repay, in kind, what another person has provided

  • Supports the giving of favors since repayment is expected from the recipient

  • Sense of future obligation makes it possible to develop continuing relationships, transactions, and exchanges in society

  • Members of society are trained from childhood to abide by the reciprocity rule or suffer social disapproval

How It’s Exploited
  • Rule can apply to uninvited exchanges – when exploited, others can reduce our ability to freely decide, and thus, lead us to react automatically

  • Rule can spur unequal exchanges – individuals may agree to perform a substantially larger favor in return for an initial, small one

  • Principle also applies to making concessions – you may reciprocate a concession if the other party seems to make one

  • Ex. "Door-in-the-face" – relies on persuader making an outrageous, extreme request first, then conceding to a comparatively small request (one desired all along) that will likely be accepted because it appears to make a concession

  • Also increases the likelihood person will agree to future requests

Best Defense
    Reject initial offers, favors, concessions; redefine them as tricks and no longer feel obligated to respond reciprocally, unless you know the other person and can trust that the initial favor is given meaningfully.




©2006-2016, Philip G. Zimbardo



About the Book

About the Movie

About Phil Zimbardo

Stanford Prison Experiment

Celebrating Heroism

Resisting Influence

Dehumanization

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